GBS homepageInformation Technology IT ExpertiseGBS Company History Contact GBSIT SupportAccess Your GBS Account Information Technology Offerings

Managed Services Solutions

You need to keep a close eye on IT costs, ensuring the highest quality support for a reasonable price. Service quality demands are at an all-time high and the cost of in house, on-site technicians continues to climb, which makes “old-world”, break/fix IT service delivery models ineffective.

At the same time, today's technology enables most business network functions to be remotely monitored and managed, reducing both overall downtime and the amount of time technicians actually have to be on-site.

You don't want to leave the functionality of your network to chance, hoping that your IT support staff can get you up and running when problems occur, but you also don't want to pay an IT Manager to be on-site full time.

You are interested in Managed Services.

Managed Services are a proactive approach to supporting your network while staying within your budget. With a Managed Services arrangement, we can remotely monitor your network to ensure maximum uptime and to catch small issues before they become big problems. Any issues that can be solved remotely, will be, and if an issue requires on-site support, an engineer will be scheduled automatically.

Our managed services program:

  • Uses breakthrough technology to monitor the critical health status of devices and applications 24x7
  • Diagnoses problems remotely, before they occur
  • Offers capacity planning reports for informed IT purchasing and budget decisions
  • Minimizes network downtime that causes lost productivity
  • Provides a team of experienced IT professionals that are on call 24 hours a day.

Monitoring Software Image

Our Managed Services:

  • Operate through a web-based application
  • Remotely monitor public and private IP without security re-configuration
  • Utilize agent-based technology with N-tier architecture
  • Monitor TCP services, hardware metrics, generic logs
  • XML-based communication
  • Hierarchical views by location and/or device
  • Notifiy our staff by email and pager
  • Security conscious design
  • Offer clearly-defined escalation management rules
  • Performance reporting for business and technical users
  • Improve network and systems performance, providing greater uptime
  • Reduce IT costs and shorten issue resolution times

Contact our offices today to schedule a time to discuss Managed Services: 859.491.5900 or e-mail us.