Global Business Solutions is always looking for skilled and highly motivated employees.
Review open opportunities below.

Purchasing & Customer Service Specialist

Global Business Solutions, a growing technology solutions provider, is currently accepting applications for the position of Purchasing & Customer Service specialist. Working under the direction of the purchasing manager, this position provides support to the purchasing and accounting departments. Key responsibilities include verifying, preparing, and forwarding purchase orders; coordinating orders with vendors and suppliers; assisting clients with processing orders and renewals and maintaining accurate order and renewal records.  This is an entry-level full-time position with excellent opportunities for advancement and is based out of our Newport, Kentucky office.

Purchasing & Customer Service Specialist - Responsibilities

  • Verifies purchase order accuracy by comparing items requested to bill of materials; clarifying unclear items; recommending alternatives.
  • Forwards available inventory items by verifying stock; coordinating delivery/ETA with scheduling/dispatch.
  • Prepares purchase orders by verifying specifications, requirements, and price; obtaining recommendations from vendors for substitute items; obtaining approval from accounting department.
  • Obtains purchased items by forwarding orders to vendors; monitoring and expediting orders.
  • Communicates daily with internal departments, clients, and vendors as necessary regarding order status, backorders/alternates, ETA updates.
  • Assists purchasing manager with vendor relationship management.
  • Answers phones and assists clients with orders and renewal sales.
  • Coordinates RMA processing with vendors and suppliers.
  • Keeps information accessible by updating records and activities in computer system.
  • Data entry and preparation of purchase order and quote documents in computer system.
  • Other duties and projects as directed by management.

Purchasing & Customer Service Specialist - Qualifications

The ideal candidate will have at least 1-2 years purchasing experience as well as excellent customer service with strong written and verbal communication skills.  Must have a positive attitude, high attention to detail, strong math and organizational skills, and the ability to work independently. Computer skills including proficiency with Microsoft Word, Excel, and Outlook are a must.  Previous purchasing experience in a technical or technology related industry is a plus.

Global Business Solutions is an equal opportunity employer and offers a full benefits package including medical, dental, vision, 401(k), and paid vacation. The potential candidate must pass a pre-employment drug screen and background check.  Qualified candidates, please submit cover letter and resume with wage requirements as a word document or PDF. No phone calls or agencies please.

Please respond with your resume to: hr@gbs-inc.com

Dispatch Technician / Service Board Coordinator

Responsibilities include:

  • Coordinating service resources to meet customer and business requirements
  • Receive and process calls from customers
  • Perform basic computer troubleshooting via telephone and remote troubleshooting
  • Create service tickets in company service application
  • Manage tickets, reporting and other administrative functions
  • Be in constant communication with the engineers and technicians and know their whereabouts at all times
  • Effective follow up with customers on open tickets/issues
  • Coordinate and dispatch engineers and technicians
  • Develop and maintain standard procedures to handle incidents and perform root-cause analysis on recurring problems
  • Develop supporting documentation, including diagrams, Standard Operating Procedures, and work instructions as assigned
  • Proactively contribute to the development of a foundation for help-desk support processes and procedures with future scalability in mind
  • Perform after hours support duties if required to sustain systems and customer network
  • Track projects and service times entered by engineers and technicians
  • Monitor client backups on daily basis

Qualifications:

  • Positive and enthusiastic attitude to serve our customers
  • 2-5 years Customer service experience: previous work experience in the computer repair role is a plus
  • Excellent communication skills over the phone
  • Strong organizational skills to keep track of many jobs at different phases of completion
  • Computer experience with service/ticketing system, Word, and Excel
  • Great people skills
  • Basic Computer troubleshooting
  • Strong team player
  • Ability to deal with ambiguity and make educated decisions regarding technical and interpersonal issues even when all facts are not known

Please respond with your resume to: hr@gbs-inc.com

Sales - Account Executive

GBS Account Executives are responsible for development and execution of strategic sales plans to achieve revenue goals. Demonstrated previous success for building business by identifying, strategically selling and closing prospects is a prerequisite.

Key Responsibilities:

  • Build new client sales
  • Maintain and grow revenue among existing client base
  • Cultivate and maintain high-level relationships within client organizations
  • Ability to assume an active role in negotiating the terms and conditions to close the sale
  • Ensure that an ongoing relationship is maintained with the account after the sale is made, acting as an additional and important feedback and escalation channel for the client relationship
  • Proactively seek and engage opportunities for incremental business
  • Drive end-to-end business development activities and will be accountable for the achievement of sales goals in their territory
  • Attain sales goals and year-over-year sales growth and provide frontline sales and contract negotiation assistance to support the team
  • Proper, daily utilization of CRM tools
  • Collaborate with and enhance the Marketing/Sales component mix

Qualifications:

  • 5+ years previous business-to-business experience with a documented track record of success
  • Solution selling experience in the IT services field is a plus
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Experience with CRM tools, specifically ConnectWise

Please submit cover letter and resume to: hr@gbs-inc.com

Inside Sales Executive – Cloud Services

Candidates would be responsible for the development, implementation, management, and reporting for established sales goals for cloud services, including ShoreTel Connect Cloud and Sky. Ideal candidates would represent GBS to prospective clients within an assigned geographic area and systematically prospect for new accounts. Other responsibilities for this position include:

  • Develop new and existing accounts within an assigned geographic region through effective prospecting, networking, solution selling, and closing
  • Manage gross profit, margin and related sales objectives to ensure achievement of assigned quota and company objectives
  • Work with internal pricing systems and Sales & Engineering to develop competitive bids
  • Stay current with market/industry dynamics, competition, market pricing and vertical market requirements, etc. to be best positioned for success in prospecting efforts
  • Ensures accurate documentation of customer data
  • Acquires and grows strong knowledge of products and services in assigned practice area. Researches new growth opportunities

Qualifications:

  • Minimum 1-3 years business-to-business sales experience
  • Proven and documented attainment of sales quotas and new accounts
  • Ability to build strong personal relationships
  • Strong customer service skills
  • Ability to grasp technical terminology and concepts
  • Knowledge of telecommunications, telephone system, and peripheral equipment

If this is the opportunity you’ve been looking for, we’d like to hear from you! Please respond with your resume to: hr@gbs-inc.com

Level I Network Engineer

Strong, stable, & growing IT Solutions Provider in the Greater Cincinnati Area, currently looking to fill Level I Network Engineer positions.  Candidate would be responsible for onsite support of clients’ networks, network upgrades and administration of multiple environments.

Candidates will have basic experience in: Network Administration, Exchange, AD, Backups, Firewall, TCP/IP and routing concepts, Security, Switching/VLAN, Linux, and VoIP. Candidate should enjoy a challenging position in a team atmosphere.

You must be at a basic level in design, support and maintenance of several of the following technologies to be considered:

  • VMWare
  • Citrix (XenApp, Xendesktop)
  • SAN's (NetApp, EMC)
  • Firewalls (Cisco, Watchguard, Sonicwall)
  • Exchange 2007 or 2010
  • Routing and switching
  • VoIP (Cisco, ShoreTel, Avaya)
  • HyperV
  • Wireless switches (Cisco, HP, Aerohive)
  • Linux server administration
  • Disaster recovery (Symantec products specifically)

Knowledge of data recovery, virus/spyware repair, password recovery on local devices, standard Windows admin stuff such as add, delete change users is expected of any applicant.

If this is the opportunity you’ve been looking for, we’d like to hear from you! Please respond with your resume to: hr@gbs-inc.com