Telephony is the integration of communication technologies to help employees do their jobs more effectively. With an effective Telephony plan, interoperable communication tools are tied to to core business proccesses and application. Today - every organization needs a communications system that connects all team members and serves clients near and far. The days are past where that system is just a telephone.
Today’s businesses are built on complex networks of voice, data, messaging, video, and desktop sharing applications. We leverage our experienced engineering team to take a structured approach to designing and implementing the ideal Telephony system whether it is...
in the Cloud,
or a hybrid solution.
GBS works with ShoreTel to ensure our customers can communicate how they want, when they want, and from wherever they are, simply and easily.
GBS strives to offer any solution you may require. We will advise you of the best solution for your business, not just a standard out-of-the-box solution, but customized to fill all of your requirements. We ensure you have the right solution, the first time.
THE CHALLENGE: This bank was experiencing common “growing-pains” fueled by expansion into multiple locations. They engaged us to help gain control of multiple telephony systems. Each branch had a different on-site telephony system requiring customized, individualized management know-how, which increased complexity and became a drain on efficiency.
Existing system configuration would not permit extension to extension dialing across branches and made inter-branch communication very difficult for employees and unavailable for clients. Additionally, ranch analog trunks were saturated, leading to missed calls – that equates to missed opportunities. And a lack of call features prevented call flow functionality and automation.
GBS SOLUTION: GBS designed and implemented the ShoreTel Unified Communications solution to provide a simple, single point of management across all branches. This solution improved inter-branch communication, as well as extension to extension dialing across all branches, providing a much more efficient way in which to assist clients. The solution also consolidated and ported all Direct Inward Dial numbers of branches that were experiencing saturated analog lines into two trunked PRI’s at two geographically redundant branches. We also automated On-hours, After-hours, Holidays and Custom Auto Attendant options and recordings through a calendar year-based scheduling component.
VALUE DERIVED: The ShoreTel Unified Communications solution GBS deployed laid the telephony foundation to help the’s bank continue to expand while serving the needs of clients and employees Our solution fueled the following efficiencies:
- Enabled bank’s to easily expand further without having to “rip and replace”, which significantly reduced costly upgrades and downtime
- Assessed dial tone and were able to cancel costly analog lines not needed because we were able to port into PRI’s.
- Dramatically improved “ease of use”, and reduced time-to-train which typically results in costly training, certifications and reduced bank productivity.