GBS will provide complete visibility into the health and vitality of your network infrastructure including firewalls, routers, switches, wireless controllers, wireless access points and servers. With comprehensive monthly reporting that provide detailed analyses of:

• Network utilization
• LAN & WAN connectivity
• Disk/CPU usage
• Memory utilization
• Firmware revisions
• GBS will monitor and manage client phone systems if the phone system was installed by GBS and has an active manufacture support contract

With state-of-the-art software technology deployed, GBS will provide complete visibility into the health and vitality of your network infrastructure including firewalls, routers, switches, wireless controllers, wireless access points and servers. With comprehensive monthly reporting that provide detailed analyses of:

• Critical Microsoft Windows® Services Reporting
• Auto-remediation that fixes problems based on the best available industry knowledge and manufacturer’s recommendations
• AI-powered software actively scans servers, firewalls and software constantly searching for failures about to happen

Workstation health is continuously monitored and their status is detailed within monthly reports that include:

• Disk/CPU usage
• Memory utilization
• Failures and Errors
• Full visibility is provided through monthly reports
• Patching
• Software Inventory and Alerts
• New Device Detection

Robust automated patch management gives you peace-of-mind that all Windows servers and workstations are up to date. Reporting can be automated or on-demand.

GBS engineers will run a comprehensive inventory and report on the current status of your network devices. This report will be provided during the IT Planning Review. Detailed included but not limited to:

• Operating System
• Hardware Age
• Patch Status

GBS will provide Webroot SecureAnywhere Endpoint Protection for all windows servers and Windows and Mac workstations. Reporting can be automated or on-demand.

Our comprehensive IT support include but not limited to:

• Trouble shooting workstations OS/ applications/ drivers which includes printer set-up and trouble-shooting and USB-attached devices and wireless attached devices
• Creating user accounts, profiles and associate users to the proper security groups
• Create / deactivate domain users
• Password resets

GBS Helpdesk is staffed 7:00 a.m. – 6:00 p.m. Monday thru Friday, excluding major holidays.

Contrary to popular belief, Office 365 absolutely needs to be backed up. Yes, the software comes with basic protections only. GBS highly recommends and has deep experience deploying top Office 365 protection services. Our engineers know how to stop email-borne threats before they hit your mail server. We integrate these services to provide the additional protection needed to deliver significant time and convenience enhancements if recovery becomes necessary.

As reliance on business applications continues to rise, so does an organizations exposure to risk. GBS ensures all applications are fully patched and updated to reduce this risk.

Our technicians have a strong, working knowledge to support the applications and the platforms they run on. Additionally, we manage your application licensing and inventory of all applications and software.

*Client applications must have active licenses and current subscriptions

Our team of cloud engineers are dedicated to understanding and implementing cloud-based technologies. With in-house AWS (Amazon Web Services), Microsoft Azure and Google expertise, we know the intricacies involved in cloud technologies and how to cost effectively optimize them to benefit your organization. Services include:

• Domain Consolidation
• Doman & DNS Management
• Backup & Storage
• Web Applications
• Server & Virtual Desktop
• Website Hosting

Knowing that your organization’s data is automatically backed up per your predetermined retention period is another reassurance that your network is being proactively managed. The Backup Maintenance & Integrity Checks includes:

• Automated scheduled backups and retention
• Routine backup integrity test and restore per predetermined schedule
• Maintain compliance through encrypted data backups (when required).

In the event an issue is found, a support ticket is immediately generated to ensure the issue is quickly addressed and solved.

Phishing Facts: Responsible for $12B lost, with 91% of successful cyberattacks begin with a Phishing email.*

Proactively test, educate and train your employees how to effectively recognize and not fall for phishing attacks. Your organization’s susceptibility rests in the hands and minds of each employee. It is critical to proactively raise the level of internal awareness of Phishing and proactively educate employees on how to recognize and stay clear of an attack email.

We partner with patented, top technology providers like Barracuda and KnowBe4 to ensure the latest Ai-enabled software is being deployed.

GBS IT trained technicians will develop, coordinate and execute sophisticated anti-Phishing campaigns. Post-test metrics and reports and consulting included.

*Requires active Spear Phishing subscription

**Per Barracuda.com and Trend Micro study

Disaster Recovery is the process that manages and specifies how an organization will react and recover from a loss of data or access to its data and compute power. A key component of a complete DR Plan is to have a fully mirrored recovery site that is either cloud or premise-based that enables an organization to seamlessly get back-to-business without significant delay and/or loss of data.

Effective reestablishment of full operation with access to all applications and data after an outage requires a process-driven plan with deep familiarity and knowledge of the backup system and how it has been built.

GBS DR Management includes documentation of the processes to address comprehensive back-up in the cloud or via an on-premises solution. Our DR Management establishes redundancies and strongly encourages air-gap protection processes.

Deliverables include:

• Generalized reporting for regulatory compliance
• Aggregated “big picture” view of network activity pinpointing top threats
• Trends, Active policies
• Traffic patterns
• Correlated views of top users and applications

*Requires a supported firewall with proper software enabling reporting capabilities.

Protect company data based on your organization’s policies and/or regulatory compliance requirements on mobile devices (phones, tablets, etc.)

• Cloud-based content filtering
• Pin requirements to login to devices

*Requires registration and consent

GBS will meet with you once annually to thoroughly assess and update the policies based on industry standards and best practices that keep your IT infrastructure secure.

During the Network Security Policy Review, the following topics will be addressed (where applicable):

• Firewall policy
• Business Continuity policies
• Active Directory policies
• Acceptable Use policy

A GBS technician will remotely identify and resolve infrastructure areas of concern including:

• Verification of all patches and software updates have been completed. If not, remedy by installing proper patches
• Server health check, domain controller & DNS operation
• Review security policies and user rights
• Ensure network equipment and security appliances are running on proper firmware and software version
• Ensure latest version of endpoint protection is running properly
• Verify network connectivity and the overall network health to ensure no comprises exist
• Wireless Network functionality health check

Provides a comprehensive vulnerability analysis report that includes recommendations to remediate vulnerabilities.

*Requires deployment of GBS vulnerability scanning appliance

While onsite, the GBS Engineer’s primary focus is on your network infrastructure. Time permitting, all unresolved support tickets will be addressed.

Through our consultative approach, we proactively partner with clients to develop your annual IT Strategic Plan and its accompanying budget. During the IT Planning Review, the primary topics will be defined:

• Network Diagnostic Report Review
• Discuss/Define IT Strategies & Options to achieve
  • Infrastructure option study (on-prem vs cloud)
  • Deployment plan
  • Discuss & finalize plan for best options for return-on-investment
• Develop, establish IT Project Prioritization
• Budget and initial development of Project Scope & Phases
• Define and reassess (if necessary) Service Level Agreement (SLA) terms