THE CHALLENGE: The Ark is a rare and completely original building. No pathways existed in the building design for the network, camera system, access control and AV systems. Cabling and end devices needed to be invisible to the guests. All pathways had to be carefully thought out and worked through.
GBS SOLUTION: Design a complete cabling infrastructure with; extremely intricate cable pathways, 24 IT rooms (racks, cabinets, ladder tray, HVAC, gas fire suppression system), optical backbones/splice points, access control system, and a CCTV system (consisting of over 250 cameras) serving multiple buildings and outdoor areas.
VALUE DERIVED: GBS was able to provide a complete design and perform the installation for this project. Having a single source capable of the complete design/install process was a great resource for the ARK Encounter. Not only was a single source extremely helpful from a time standpoint, it was a huge cost saver.
THE CHALLENGE: Our client had an outdated cabling infrastructure design that included multiple wall mount rack locations throughout each of their facilities. GBS was brought in after the design work on their new building was complete. The GBS Cabling team had to find a way to deliver the client an updated infrastructure that would serve the facility well into the future, however, adhering to the original design was not a feasible option. The major driver for this re-design was port density in the switches. They were under-utilizing their switches due to the spread out nature of the infrastructure.
GBS SOLUTION: Design a new cabling infrastructure layout that serves the entire facility from one centralized location.
VALUE DERIVED: Through the new cabling infrastructure design, GBS was able to serve the entire facility from one centrally located, all-encompassing IT room. Switch port utilization was maximized and the total number of switches was minimized. HVAC and Fire Suppression requirements were also minimized to a single location. Overall costs of initial installation, as well as future maintenance and upkeep costs were greatly reduced. The GBS designed infrastructure now serves as the signature design for all facilities across the company going forward.
THE CHALLENGE: Aerohive Wireless Network
GBS SOLUTION/VALUE: We’ve been using Aerohive now for over one year. This was our very first managed wireless network and it went really well. The devices are well built and contained all of the features we needed. Including an easy to manage Hive Manager Portal, great performance, and very robust WAPs.
In the early stages of this project we were able to see a heat map and how the coverage analysis. This was a great value add to our project hence our first install of wireless. Our goal was to have a quality product and solution in place that we knew would last for many years. GBS assisted us in deploying seven (7) WAP’s which resulted in 100% coverage for our building. We went from a non-wireless dependent company to relying on it every day. It has allowed ATECH to add solutions that we may not have been able to do in the past.
This couldn’t have been done without the great support from GBS. Gina, Chris, and everyone at GBS are always eager to help, answer any questions, and willing to assist ATECH training. The professionalism and awesome support from GBS can’t be beat.
This has resulted in ATECH returning to GBS for numerous additional projects.
THE CHALLENGE: What began as a routine IT project, turned into another shining example of how GBS IT experts deliver proactive support and valued solutions. Our client is one of our Managed IT Services clients, and as part of routine maintenance GBS engineers recognized the need to add port density in two separate switch stacks which are linked together via uplinks. While adding a switch to each stack, faults on the main stack were discovered. A bad stacking module on a switch was the culprit. We were aware that the faulty stacking module was under warranty – returned it and installed the new module. However, this remedy did not eliminate all system faults. Another switch had a bad Power-Over-Ethernet (POE) module, this particular module in the switch that went out was feeding the first block of 12 ports where all servers were running – and servers don’t require POE modules therefore the issue went unnoticed. This symptom indicated that it was just a matter of time before other parts of the switch began to fail causing an interruption in service and an impact to the business.
GBS SOLUTION: The GBS engineer prevented any network disruption by quickly diagnosing the problems and remedied them with minimal client expense. In this case, the diagnostic network knowledge was the real solution, however, the strength of relationship we have with our IT vendors helped minimize turn-around time for switches under warranty.
VALUE DERIVED: Ponder this – what would have happened if GBS engineers hadn’t been called? Well that’s subjective, but we do know this trickle-down impact of faulty switches and POE modules. As switches fail, available free ports begin to disappear, and if all ports are occupied a business must make hard choices as to what software, what network functionality they want to eliminate…not a very popular, nor business viable option. Additionally, a real potential exists for complete network failure. GBS doesn’t know when or if Barefoot’s network would have been truly jeopardized, but we were able to prevent any degradation of network services for minimal expense.
THE CHALLENGE: Grau needed a more efficient system that allowed enhanced communication, and ability to deliver important files (Invoices, Inspection Reports, Schedules, Certifications) to vendors and customers.
GBS Solution: GBS used WordPress plugins that allowed them to upload files, and to setup secure accounts for their customers to login and download files.
VALUE-DERIVED: Gave Harry Grau and Sons time and money saving solution to deliver important documents to their customers.
THE CHALLENGE: This bank was experiencing common “growing-pains” fueled by expansion into multiple locations. They engaged us to help gain control of multiple telephony systems. Each branch had a different on-site telephony system requiring customized, individualized management know-how, which increased complexity and became a drain on efficiency.
Existing system configuration would not permit extension to extension dialing across branches and made inter-branch communication very difficult for employees and unavailable for clients. Additionally, ranch analog trunks were saturated, leading to missed calls – that equates to missed opportunities. And a lack of call features prevented call flow functionality and automation.
GBS SOLUTION: GBS designed and implemented the ShoreTel Unified Communications solution to provide a simple, single point of management across all branches. This solution improved inter-branch communication, as well as extension to extension dialing across all branches, providing a much more efficient way in which to assist clients. The solution also consolidated and ported all Direct Inward Dial numbers of branches that were experiencing saturated analog lines into two trunked PRI’s at two geographically redundant branches. We also automated On-hours, After-hours, Holidays and Custom Auto Attendant options and recordings through a calendar year-based scheduling component.
VALUE DERIVED: The ShoreTel Unified Communications solution GBS deployed laid the telephony foundation to help the’s bank continue to expand while serving the needs of clients and employees Our solution fueled the following efficiencies:
- Enabled bank’s to easily expand further without having to “rip and replace”, which significantly reduced costly upgrades and downtime
- Assessed dial tone and were able to cancel costly analog lines not needed because we were able to port into PRI’s.
- Dramatically improved “ease of use”, and reduced time-to-train which typically results in costly training, certifications and reduced bank productivity.
THE CHALLENGE: GE needed to update a row of old cabinets containing over 6000 live strands of optical cable with new cabinets without causing any downtime.
GBS SOLUTION: GBS custom designed/built a wood structure that could be positioned in front of a cabinet and connected to the rails of the cabinet. Once in place, the old cabinet could be cut away in sections while the optical enclosures and patch cords remained in place. Then the new cabinet was built around the optical enclosures and each enclosure could be moved to the new cabinet rails one at a time
VALUE DERIVED: GE had been stuck in a really bad spot with thousands of client circuits overloading the capabilities of older cabinets. GBS was able to design and implement a cost-effective solution to resolve the issue. Not a single circuit was dropped during the project and GBS went on to be the main provider for both local data centers.
THE CHALLENGE: DE Vroomen, a world-wide, leading provider of quality flower bulbs to the Landscape, Retail and Garden Center industry was acquired by a local firm. With DE Vroomen headquarters based in The Netherlands, the new owner asked GBS to consolidate and migrate the entire network – all servers, including every piece of data from The Netherlands to its new offices here in Greater Cincinnati.
GBS SOLUTION:GBS traveled to The Netherlands to manage all aspects of the network migration. Once in Europe, GBS knew it needed a clear picture of DE Vroomen’s existing network infrastructure. GBS then conducted an intensive series of meetings with the existing administration, their technology partners and all stakeholders. Armed with a thorough understanding of its infrastructure and access to the network, GBS went to work. First, the GBS Europe team of 1, created a back-up of all data and images of the physical servers.
Simultaneous to the work in Europe, GBS engineers were here preparing to receive the external hard-drive housing all De Vroomen company data.
Team GBS US was up to the challenge. Over one weekend, our engineers restored all data and server images, creating a virtual server landscape. The additional challenge wasn’t the technical aspects, nor the weekend deployment mandate – it was the language barrier. All servers were, of course, in the Dutch language. So, GBS engineers used their vast knowledge of server setup to overcome the language barrier and executed flawlessly.
VALUE DERIVED: Our client had the confidence and trust in GBS to send us unaccompanied to Europe to coordinate and execute the migration. At GBS, we believe the trust and confidence bestowed upon us is the highest compliment we could have been paid. And as a lasting testament to the quality of our work, the virtual server landscape built during that weekend in 2009, remain in operation today.
THE CHALLENGE: Migrate on-premise Microsoft Exchange to Microsoft Office 365 Cloud
GBS SOLUTION: GBS migrated and deployed Microsoft Office 365 for 300+ end users
VALUE DERIVED: This innovative solution added much value to the Grote Enterprise (listed below):
- Exchange licensing (nightmare) essentially went away; corporate savings of slightly over 20%
- Grote IT reduced the number of HW servers which decreased helpdesk incidents by 30-40%
- Office 365 is seamless with existing corporate software programs including Outlook, Word, Excel, OneNote, Publisher and PowerPoint
- Grote now has “Anytime, Anywhere Access” which increased efficiencies 50%
- Easily communicate and collaborate inside and outside Grote Corporate
- Pay-as-you-go model, provides procurement predictability and flexibility to Grote Corporate
- Simple to learn; straightforward for all staff
- Financially-backed uptime guarantee at 99.9%
- Grote increased IT safety and security
THE CHALLENGE: Rest Haven Cemetery owned a custom-built application which ran only on Windows XP machines. Additionally, several critical websites and cloud-based software programs the business regularly used required an updated version of Internet Explorer to be installed. However, the latest version of Internet Explorer (IE) was incompatible with Windows XP.
GBS SOLUTION: GBS deployed a Citrix server, as well as the latest updates and patches to IE. By publishing Internet Explorer as an application from Citrix to the client workstations, the IE icon presented itself as the client expected. Upon double-clicking the IE icon, it automatically logged into the Citrix server and launched IE from the server – not from the workstation.
VALUE DERIVED: This innovative solution delivered three primary benefits:
1. Saved our client tens of thousands of dollars by preventing the need to invest in new PC’s.
2. Prevented further investment of time and money to update or replace the proprietary application.
3. Kept Rest Haven Cemetery secure by eliminating the possibility of employees accessing the internet without using IE and its automatic log-in to the secured Citrix Server.
The GBS solution remains intact today.