Careers

Global Business Solutions is actively hiring. skilled and highly-motivated individuals wanted. Review career opportunities below.

Global Business Solutions, Inc. (GBS) is a leading, regional IT-based technology solutions provider serving the needs of small-midsized businesses, government and school entities. GBS is actively hiring for career opportunities.

We stand apart from many of our competitors because we are the only regional technology solutions provider who is capable of delivering fully integrated solutions across the IT, AV, Security and digital landscape. GBS is a privately held company and is committed to building a team of high-performing individuals. Employees are rewarded for performance and appropriately promoted from within. GBS management rewards those who are dedicated and proud to contribute to our success. Management places a premium on talented individuals who look to grow with us.

Please respond with .pdf of cover letter & resume to: hr@gbs-inc.com

Project Manager

Job Title: Project Manager

Job Type: Full-Time

Description:

The Project Manager is responsible for ensuring our larger and more complicated client projects run smoothly and efficiently from conception to completion. The Project Manager is the glue between the Sales Team and the Project Team Resources working closely with the Internal Resources Manager to keep client needs and our profit margin top of mind.   

Responsibilities:

  • Schedule internal project kickoff with Sales, design, department managers and Resource Manager
  • Attend kickoff meeting and meet the client project team members to be the clients point of contact for all project needs
  • Be the glue between Clients, Sales, Resource Manager, Department Managers and Estimator/Designer to keep their projects running efficiently
  • Must be able to work on multiple projects at the same time but within their own limits as to not overextend themselves
  • works seamlessly with the Internal Resource Manager throughout the project lifecycle
  • Work with Sales to understand the SOW (statement of work) for the project
  • Assist in developing project plans, schedules, and documentation
  • Create project plan coordinating steps with Internal Resource Manager for all key milestones including all third party vendors, suppliers, parts resources, etc.
  • Maintain project documentation, including reports, budgets, and schedules
  • Lead and motivate project teams through clear communication and alignment of objectives
  • Manage project changes or issues that need to be addressed to achieve project deadlines and budget requirements
  • Monitor project progress including hours and budgeting and report updates to management regularly
  • Coordinates with sales team for job updates/delays
  • Foster a collaborative and efficient work environment to optimize team performance
  • Execute proper project close procedures
  • Conduct post-project evaluations to identify areas for improvement
  • Always look for opportunities to make your role and function within GBS better through technology, efficiencies and innovation

Service Ticket Responsibilities (on projects that require project management):

  • Assist with Tickets on the service board to be worked on and completed pertaining to PM jobs

Quality Assurance:

  • Coordinate with Resource Manager for resource allocation:
    • Double check the correct parts were ordered
    • Receive daily updates from technicians or managers for job progress
    • Contact customers every 30 days to ensure quality
    • Review quality assurance survey (ensures project progress, employee quality, and customer feedback).

Qualifications:

  • CAPM or PMP Certification
  • Proven experience as a Project Coordinator in a related industry
  • Strong organizational and time management skills
  • Excellent communication skills to interact with various teams, stakeholders, and clients
  • Excellent leadership and interpersonal skills
  • Proficiency in project management tools and software
  • Problem-solving abilities to address scheduling conflicts and resources constraints effectively
  • Flexibility to adapt to changing priorities and dynamic project environments
  • Analytical mindset to identify trends, risks, and opportunities for improvements

Experience and Education:

A bachelor’s degree or relevant certification is preferred but not required.

GBS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Physical Security Technician

Position information

Company: Global Business Solutions Incorporated (GBS)

Location: Newport KY 41071, full-time on-site role

Title: Physical Security Technician

Compensation: $45,000-65,000 per year

Benefits: Medical, dental, vision, life (optional)

 

Job summary

The Security Integration Technician is both a customer facing and back end role where the professional be involved in installing access control systems (cabling, electro-mechanical locking, control boards and power supplies), IP video system (cable, coaxial and network cameras, network switches), powered pedestrian door operators and sliders, vehicle gate systems, audio systems, turnstiles, and more. In addition to installations, the technician will conduct preventative maintenance and complete service tickets as needed. Service calls are completed with the assistance of senior security staff.

 

Top qualifications

  • 2+ years access control/alarm systems, network camera or video management systems (VMS)
  • Electrician background with access control and electrical circuitry knowledge (preferred)
  • Video management systems background with network, servers, PC knowledge (preferred)
  • Alarm certifications (preferred)

Secondary qualifications

  • Experience reading blueprints (preferred)
  • Knowledge of electrical circuitry (preferred)
  • Ability to lift 80+ pounds
  • Comfortable working on a ladder
  • Proficient with basic hand & power tools
  • Ability to stand all day
  • Customer focused

Education/certification

  • High school or equivalent degree
  • Additional IT/network certificates (preferred)

Misc

Please attach your professional resume to your application including your contact information.

Cabling Technician

Position information

Company: Global Business Solutions Incorporated (GBS)

Location: Newport KY 41071, on-site role

Title: Cabling Technician, full time

Work status requirement: US citizen

Compensation: $15.00-20.00 per hour

Benefits: Medical, dental, vision, life (optional)

 

Job summary

We are seeking a motivated individual to join our team as a cabling technician. This entry-level role works directly with the Crew Foreman and reports to the Installation Manager. Candidate should have access to reliable transportation.

 

Top qualifications

  • Low voltage experience (preferred)
  • OSHA safety training
  • Experience in cabling
  • Work ethic
  • Willingness to learn
  • Attendance record

 

Role responsibilities

  • Install copper/fiber optic computer, telephone, security and building automation cables
  • Execution of job build to customer satisfaction and GBS installation standards
  • Execution of wire pulling, device rigging, cable termination and testing
  • Execution of timely, job-related paperwork
  • Diligently work to keep work truck supplies and tools on hand

 

Personality fit

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Achievement-oriented — enjoys taking on challenges, even if they might fail

 

Misc

Please attach your professional resume to your application including your contact information.

IT Service Desk Technician Tier 2

Position information

Company: Global Business Solutions Incorporated (GBS)

Location: Newport KY 41071, on-site role

Title: IT Service Desk Technician Tier 2, full time

Compensation: $20.00-35.00 per hour

Benefits: Medical, dental, vision, life (optional)

 

Job summary

We are seeking a motivated individual to join our team as an IT Service Desk Technician. This tier-II role is responsible for remote troubleshooting technology-specific issues for our clients. All service tickets are tracked through our CRM software and primary communication methods with clients include phone and email. The role reports to the Service Desk Manager.

 

Top qualifications

  • 1-2 years IT support (preferred)
  • 1-2 years Active Directory (preferred)
  • Server visualization (VMWare & HyperV)
  • Routing & switching
  • Software & hardware troubleshooting

Other qualifications

  • Firewall configuration
  • VoIP system administration
  • Wireless switches administration
  • SAN’s administration
  • Logical approach to problem-solving
  • Organization & time management
  • Customer facing experience, phone presence

 

Education/certification

  • High school diploma or equivalent
  • CompTIA A+ (Preferred)
  • CompTIA Network+ (Preferred)

 

Misc

Please attach your professional resume to your application including your contact information.

Service Department Manager

Position information

Company: Global Business Solutions Incorporated (GBS)

Location: Newport KY 41071, on-site role

Title: Service Department Manager, full time

Compensation: $70,000-90,000 per year

Benefits: Medical, dental, vision, life (optional)

 

Job summary

We are seeking a motivated individual to join our team as a Service Department Manager. This leadership role is responsible for leading the Structured Cabling, Physical Security, and Audio Visual teams to improve operational efficiencies, controlling costs within the project and meeting corporate financial goals while also providing excellent customer service.

 

Key responsibilities

  • Ability to read and negotiate terms for standard construction contracts.
  • Ability to collaborate with the project managers, plan installation projects.
  • Interpret quotes, technical drawings, and any other technical document to determine the optimal sequence for installation.
  • Effective daily follow-ups with the department the teams on projects status.
  • Produce installation progress reports and downtimes to inform the project managers of delays and/or additional costs.
  • Control and ensure the quality of the installation, final adjustments, all while transferring necessary knowledge to prevent repeated errors.
  • Deliver project installation on timelines.
  • Promote a collaborative and efficient communication of information between departments included in the installations;
  • Collaborate in the standardization of process and continuous improvement methods, in a context of change geared towards production.
  • Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, branch administration and effective interaction with customer/company management.
  • Collaborated with purchasing and warehousing departments to ensure material are ready at project start.

 

Top qualifications

  • 5+ years team management in structured cabling, security, and AV installation services
  • 1+ year project & labor management
  • Knowledge of applicable local, state and federal codes requirements.
  • Able to lift 50lbs and long hours standing / crawling
  • Ability to track project progress in all applicable electronic systems (ex: Connectwise)

 

Education/certification

  • Associates degree in business or engineering (preferred)

 

Misc

Please attach your professional resume to your application including your contact information.

Accounts Receivable Clerk

Position information

Company: Global Business Solutions Incorporated (GBS)

Location: Newport KY 41071, on-site role

Title: Accounts Receivable Clerk, full time

Compensation: $18.00-24.00 per hour

Benefits: Medical, dental, vision, life (optional)

 

Job summary

We are seeking a motivated individual to join our team as an Accounts Receivable Clerk. This role is responsible for managing the billing and collections of all clients, and the role works closely with internal departments and external parties.

 

Role & responsibility

  • Set up and maintain all project files
  • Receive and process all departments invoices
  • Prepare customer invoices so they are processed in a timely manner meeting company & customer deadlines
  • Create consolidated invoicing and invoice submission to clients
  • File all invoices and other paperwork associated with department needs
  • Working with customers to answer account questions and update related information
  • Ensure the accuracy and timely filing of all sales, excise and use tax reporting
  • Assist sales staff with all requested customer inquiries to provide the best possible customer service
  • Assist with other data entry tasks as needed, including entry of sales orders, special projects and additional duties as assigned
  • Assist where needed in all other accounting office functions

 

Top Qualifications

  • 2 years accounts receivable
  • 2 years Microsoft Office suite, Excel (ex: macros, advanced formulas, and data analysis)
  • 1 year account analysis
  • 2 years QuickBooks (preferred)
  • 2 years CRM and ERP experience preferably ConnectWise
  • 2 years customer service

 

Education

  • Bachelor or Associate degree in Accounting or Business

 

Misc

Please attach your professional resume to your application including your contact information.

Sales Executive - Physical Security

Position Purpose

Sales Executive – Physical Security

GBS Sales Executives are responsible for development and execution of strategic sales plans to achieve revenue goals. Demonstrated previous success for building business by identifying, strategically selling and closing prospects is a prerequisite. The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. The chosen candidate with also have experience selling physical security solutions to B2B clients.

Responsibilities

  • Build new client sales
  • Maintain and grow revenue among existing client base
  • Cultivate and maintain high-level relationships within client organizations
  • Ability to assume an active role in negotiating the terms and conditions to close the sale
  • Ensure that an ongoing relationship is maintained with the account after the sale is made, acting as an additional and important feedback and escalation channel for the client relationship
  • Proactively seek and engage opportunities for incremental business
  • Drive end-to-end business development activities and will be accountable for the achievement of sales goals in their territory
  • Attain sales goals and year-over-year sales growth and provide frontline sales and contract negotiation assistance to support the team
  • Proper, daily utilization of CRM tools
  • Collaborate with and enhance the Marketing/Sales component mix
  • Meet and exceed sales targets
  • Build rapport and establish long term relationships with customers

Qualifications

  • 2-5 years’ quota carrying sales experience
  • Solution selling experience in the IT services field
  • Aggressive commitment to continually grow in your command of the technical knowledge necessary to consult and add value across a suite of IT-based technologies
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Experience and working knowledge of CRM systems
  • Demonstrable track record of over-achieving quota
  • Strong written and verbal communication skills

Quoting & Estimating Representative

Position Purpose

The Quoting Representative supports the Global Business Solutions, Inc. Sales team, and is an integral member the Purchasing department. This role is accountable for the complete estimating life-cycle from product specification and pricing through customer quotes to responses to bids (RFPs/RFIs/RFQs).

Position Reports To: Purchasing & Estimating Department Manager

 

Position Summary:

  • Define and Confirm Project Scope: Define the project scope, time period, phases to be estimated (if necessary), communication channels and establish any boundaries for estimates or project requirement.
  • Project Assumptions / Constraints: Identify and document scheduling and budget constraints. Identify solutions to resolve potential sources that could cause project delay or further complications.
  • Develop Cost Structure: Clearly identify all products/services defined within project scope to be costed.
  • Collect and Monitor Data: Collect data, manage risk, control changes and ensure clear, complete communication across the GBS project team.
  • Document Approach: Provide documentation for each cost element, indicating data sources. Document assumptions used and any other methodology or analysis.
  • Finalize Cost/Profitability: Finalize all estimates
  • Customer Review: Prepare all documents per GBS internal tools. Ensure that all expected project costs are properly prepared for presentation to client for review/acceptance.

 

Primary Responsibilities:

  • Create Quotes and Estimates across all GBS business technology departments (IT, Physical Security/Access Control, AV, Cabling, Voice)
  • Daily management, tracking and optimization of purchasing fundamentals (product specifications, price, quantities, shipping timing and coordination with project timeline).
  • Prepare mistake-free cost estimates and formal project quotes

 

Knowledge & Skills Requirements:

  • Proven ability to estimate and develop a thorough, written approach to the GBS proposed solution(s).
  • Required to fully utilize the applications and software GBS utilizes for management and project execution.
  • Demonstrated proficiency producing and delivering project cost estimations and comprehensive quotes that meet/exceed client expectations, as well as GBS gross profit requirements.
  • Proficiency required with Microsoft Office (Word, Excel, Visio).
  • Demonstrated and effective communication and interpersonal skills.
  • Proven ability to manage multiple tasks simultaneously, and meet clear deadlines.
  • Superior problem-solving skills.
  • Complete competence in the ability to effectively communicate complex technology solutions verbally and in writing.
  • Must have demonstrated, verifiable examples demonstrating detail orientation.
  • Proficiency reading and understanding drawings and specifications of building floor plans and construction a plus.
  • Strong ability to work across departments, and foster confidence and teamwork.

Experience:

  • Must possess a minimum of three (3) years previous project estimating experience.
  • Must have a minimum of three (3) years direct purchasing and estimator experience in the (IT, Physical Security/Access Control, AV, Cabling, Voice) or related technology field.
  • Working knowledge and proficiency in the following software programs is a distinct advantage (ConnectWise, Quosal, Construct Connect, D-Tools).
  • Demonstrated, client-communication and management experience are a plus.
  • Experience interpreting blueprints and other project documents is a plus.

Multimedia Specialist

Multi-Media Specialist

The Multi-Media Specialist is a valued team member, and part of our marketing and communications efforts. This role is responsible for the development of high-quality design, photography and video content that helps grow the GBS business.

The majority of the creative work has two primary audiences – internal teams such as sales and division managers, as well as external communications which include marketing campaigns that fuel our growth plans. Marketing mediums include print collateral, digital advertising, digital signage and all online media formats. Important elements within the marketing mix include email marketing, social media graphics and management, promotional material, web layout and graphics design. Daily activities also include videography, photography and video editing. We utilize all forms of media to attract attention and persuade our target audience of C-Suite decision-makers.

This position will be filled by a competent, responsible, hardworking individual who is passionate about doing great work, serving our stakeholders, and communicating internally and externally with clarity and persuasiveness.Essential Job Functions:
(40%) Marketing Project Design & Development: Graphic development and layout required to produce marketing materials and marketing campaign components that support our growth efforts. Design work and managing multiple design projects from concept to completion will account for approximately 40% of daily activities.  

(30%) Video Production & Editing: Production of high-quality videography and photography for use across all mediums. Video productions range from in-house “studio-type” productions to outdoor and at-client location productions. The majority of video production projects are ultimately used as part of a marketing campaign initiative. However, our video services are a valuable resource and we are looking to transform our video operation from a solely internal resource to a revenue generator. Candidates with experience creating a revenue-generating videography operation and managing client communications is a distinct plus

(10%) Digital Signage Design & Management: Collaboratively develops vision and brings that vision to life on digital screens. Digital signage ranges from internally-focused team communications to full client engagement. Candidates with experience creating a revenue-generating digital signage operation and managing client communications is a distinct plus.

(10%) Marketing Department Collaboration: Working collaboratively with Director of Marketing to develop, refine and improve our marketing and communications.

(5%) Department Support: Collaborates and supports other departments based on need, skills and workload.

(5%) Travel: Limited travel may be required. Over-night travel may be required but very seldom.

Knowledge & Skills Requirements:

  • Strong, active experience in a professional setting of the Adobe Creative Suite including Adobe Illustrator, Photoshop, InDesign, Premier Pro, After Effects, and Dreamweaver Adobe Audition, Light Room (Strong Requirements)
    • Adobe Acrobat DC and XD (Not required but a plus)
  • Advanced skill in using camera equipment, lighting and video editing software to craft persuasive video-based stories and documentary-style video assets
  • Advanced knowledge of design principles; of printing processes and digital asset needs
  • Strategic and critical thinking strength
  • Strong attention to detail
  • Advanced skill in use of online communications strategies to convey information to the general public
  • Strength in identifying problems, evaluating alternatives and collaboratively approaching solutions
  • Skill in developing collaborative working relationships with diverse cross-functional groups
  • Skilled in working collaboratively with diverse groups.
  • Skilled in managing multiple, competing priorities and projects

 

Selection Criteria:
The ideal candidate for this position should have a strong working, hands-on knowledge and experience of graphic design, photo editing, video capture/ editing, and motion graphics. This position will work collaboratively with in-house html resources to develop the visual image of our internal website, as well as the web presence of clients. Experience in email design, creation and implementation is also any important part of this role.

The candidate should have strong command of marketing principles accompanied by solid verbal, grammar and communication skills. Teamwork and the shared desire to be a highly functioning marketing team is a must. High value will be placed on open team communications and the desire to solve problems through the use of creative communications. Consistently demonstrating the ability, desire to take personal ownership of projects. Displaying a professional, positive attitude on a consistent basis is critical for long-term success.

This job requires the candidate to wear multiple hats in order to create a unified approach to branding, along with all forms of print, digital and video assets. This candidate will work closely with the Director of Marketing and Communications.

Introduction to Global Business Solutions, Inc. (GBS)

GBS opened in 1994, and since then our mission remains unchanged. Our team of expert technicians solves the challenges businesses experience through the design, deployment, and management of leading-edge technologies. Our comprehensive IT-based solutions include:

  • Managed IT, Managed Cybersecurity, IT & IoT, Voice, AVIT, Design & Consulting & Cabling

 

We are a client-centric technology solutions provider who is unique within the market. GBS is the only fully-integrated technology solutions provider capable of delivering truly integrated technologies. It is because of our people and their skills that enable us to dedicate ourselves to solving the technology challenges of businesses across the world, however, our focus area is the Greater Cincinnati region.

With a team of technicians that have over 300 years of combined experience, we have the talent and resources to manage every element of an organization’s technology infrastructure.

GBS is an equal opportunity employer and offers a full benefits package including medical, dental, vision, 401(k), and paid vacation. The potential candidate must pass a pre-employment drug screen and background check. Qualified candidates, please submit cover letter and resume with wage requirements as a word document or PDF. No phone calls or agencies please.

Cloud Services Sales Executive

Candidates would be responsible for the development, implementation, management, and reporting for established sales goals for cloud services, including ShoreTel Connect Cloud and Sky. Ideal candidates would represent GBS to prospective clients within an assigned geographic area and systematically prospect for new accounts. Other responsibilities for this position include:

  • Develop new and existing accounts within an assigned geographic region through effective prospecting, networking, solution selling, and closing
  • Manage gross profit, margin and related sales objectives to ensure achievement of assigned quota and company objectives
  • Work with internal pricing systems and Sales & Engineering to develop competitive bids
  • Stay current with market/industry dynamics, competition, market pricing and vertical market requirements, etc. to be best positioned for success in prospecting efforts
  • Ensures accurate documentation of customer data
  • Acquires and grows strong knowledge of products and services in assigned practice area. Researches new growth opportunities

 

Qualifications:

  • Minimum 1-3 years business-to-business sales experience
  • Proven and documented attainment of sales quotas and new accounts
  • Ability to build strong personal relationships
  • Strong customer service skills
  • Ability to grasp technical terminology and concepts
  • Knowledge of telecommunications, telephone system, and peripheral equipment

 

Global Business Solutions is an equal opportunity employer and offers a full benefits package including medical, dental, vision, 401(k), and paid vacation. The potential candidate must pass a pre-employment drug screen and background check. Qualified candidates, please submit cover letter and resume with wage requirements as a word document or PDF.

No phone calls or agencies please.

Solutions Sales Executive

GBS Solutions Sales Executives are responsible for development and execution of strategic sales plans to achieve revenue goals. Demonstrated previous success for building business by identifying, strategically selling and closing prospects is a prerequisite.

Responsibilities include:

  • Build new client sales
  • Maintain and grow revenue among existing client base
  • Cultivate and maintain high-level relationships within client organizations
  • Ability to assume an active role in negotiating the terms and conditions to close the sale
  • Ensure that an ongoing relationship is maintained with the account after the sale is made, acting as an additional and important feedback and escalation channel for the client relationship
  • Proactively seek and engage opportunities for incremental business
  • Drive end-to-end business development activities and will be accountable for the achievement of sales goals in their territory
  • Attain sales goals and year-over-year sales growth and provide frontline sales and contract negotiation assistance to support the team
  • Proper, daily utilization of CRM tools
  • Collaborate with and enhance the Marketing/Sales component mix

 

Qualifications:

  • 5+ years previous business-to-business experience with a documented track record of success
  • Solution selling experience in the IT services field
  • Aggressive commitment to continually grow in your command of the technical knowledge necessary to consult and add value across a suite of IT-based technologies
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Experience with CRM tools, specifically ConnectWise

 

Global Business Solutions is an equal opportunity employer and offers a full benefits package including medical, dental, vision, 401(k), and paid vacation. The potential candidate must pass a pre-employment drug screen and background check. Qualified candidates, please submit cover letter and resume with wage requirements as a word document or PDF.

No phone calls or agencies please.

Web Developer

GBS is looking for an experienced, seasoned developer. As the expert amongst a small team of professionals, you will execute web-based projects and applications as a tactic in marketing and branding strategy for primarily small to mid-sized organizations across a number of industries. The successful candidate will have a breadth of design experiences across a host of varying sites. This person must have experience programming PHP, HTML, CSS, JavaScript, React.js, Vue.js, PHP, API’s and content management systems (specifically WordPress with Elementor). This role must be able highly attuned to working independently or as a team with other designers.

You must be able to handle multiple projects, consistently meet deadlines and produce fully-functional web projects. A thorough understanding of responsive techniques and user experience is essential. Familiarity with browser compatibility, user interface requirements, cross-platform support, database architecture, and server configuration are important to this position.

Responsibilities:

  • Works with design team to develop interactive site architecture for new websites
  • Develops programming code for assigned web projects based on creative and marketing strategies stated in approved proposals
  • Informs Interactive Team if server problems occur on any agency-managed or maintained interactive properties; assists in helping to resolve all such problems
  • Stays current on all programming-related technology trends and innovations, and communicates regularly with Interactive Team regarding training needs, or hardware and software upgrades to keep the agency on the leading edge of interactive design
  • Develops programming code for rich media advertising
  • Regularly updates active websites maintained by the agency, including existing programming code and server configurations, to ensure sites stay functional as technology and client needs require
  • Posts tested and approved coded data to active websites
  • Tests web programming to ensure full functionality and browser/device compatibility

 

Qualifications:

  • Proficiency in the Following Front-End Technologies:
    • HTML/CSS
    • JavaScript (ES6)
    • Modern Front-End Frameworks (React, Vue)
    • WordPress Development and Maintenance 
    • Familiarity with PHP
  • Experience with APIs
  • Experience with Content Management Systems
  • Experience with Web Analytics and SEO
  • Experience with Google Tools
  • Experience with AWS, Azure, Google (GCP), or other cloud platforms
  • Experience leading projects from start to finish
  • Understanding of UX/UI

AVIT Technician

Working under the direction of the Design Engineer, this position provides field installation and service support for AV, Telephony, and Cabling/IT infrastructure projects.  Key activities include field installation, service, and troubleshooting of professional audio visual, telephony, and network systems. This is an entry-level full-time position with excellent opportunities for advancement.

Responsibilities include:

  • Execution of job build to customer satisfaction and GBS installation standards
  • Configuration of a wide range of audiovisual, network, and voice/telephony equipment
  • Assembly and dressing of IT/AV equipment racks to GBS installation standards
  • Maintain knowledge of IT/AV industry products and standards
  • Execution of wire pulling, device rigging, cable termination and testing
  • Job related paperwork
  • Maintain install vehicle with supplies and tools
  • Assist clients with basic questions and instructions on system operation
  • Complete daily record keeping including job/time reports, expense reports, and installation checklists
  • Coordination and interfacing with site supervisors and tradesmen.
  • Interfacing with sales and support staff (job issues, coordination of job process)

 

Qualifications:

The ideal candidate will have at least 1-2 years of experience as well as excellent customer service skills.  Must have a positive attitude, high attention to detail, and the ability to work independently.  Previous installation or field service experience in AV/Telephony/IT infrastructure along with experience in any of the following are a plus:

  • Working knowledge of building trades
  • General carpentry and use of power tools
  • Mounting for displays, speakers, screens and projector lifts
  • Cable pulling and termination, rack building, and av/telephony equipment setup and adjustments
  • Audio tuning and equalization
  • System testing and commissioning
  • Display and adjustment
  • System troubleshooting
  • Manufacturer certifications a plus
  • Basic networking skills
  • Control systems integration and file loading. (i.e. Crestron, Extron, AMX, BSS, etc)
  • Phone systems install and integration
  • CTS certification a plus


Global Business Solutions is an equal opportunity employer and offers a full benefits package including medical, dental, vision, 401(k), and paid vacation. The potential candidate must pass a pre-employment drug screen and background check. Qualified candidates, please submit cover letter and resume with wage requirements as a word document or PDF.

No phone calls or agencies please.

IT Service Desk Manager

Responsibilities include: 

IT HelpDesk Manager will lead a team of technicians who serve GBS clients’ IT and technology needs. In this role, you are the person ultimately responsible for delivering best-in-class client service while deploying sound IT solutions. You will be adept at managing a multitude of technical issues, while ensuring your team is adhering to GBS service policies and upholding our standard of service excellence.

This role is responsible to ensure IT service tickets are addressed in a timely fashion and meet or exceed client Service Level Agreements (SLA’s). This role will be a technical resource to IT HelpDesk Technicians and will be the primary point of contact for service ticket escalation when necessary.

Qualifications:

The successful candidates will use their skills and talents to satisfy clients’ technology needs. You must be able to lead a team of that is adept at solving technology-specific issues remotely. Primary mode of communication is via phone and email so it is imperative your phone and email (written) communication skills match the importance placed upon a GBS Manager. This position is also responsible for diligent and accurate utilization of CRM software.

The successful candidate will possess and be able to demonstrate the following technical knowledge – Server Virtualization (VMWare & HyperV), Firewall Configuration, Microsoft Servers & Active Directory Administration, Microsoft Exchange (current & previous versions), Routing and switching, VoIP System Administration, Wireless Switches Administration, SAN’s Administration. The chosen individuals will have a strong work ethic demonstrated through previous work and/or academic performance. Organizational and time-management skills as well as a logical approach to problem solving is a must have. With a knack to relate and communicate with clients and GBS team members, you will share a strong spirit of personal responsibility demonstrated through punctual attendance, and the ability to foster a positive, team-building atmosphere. And above all – honesty.

Global Business Solutions is an equal opportunity employer and offers a full benefits package including medical, dental, vision, 401(k), and paid vacation. The potential candidate must pass a pre-employment drug screen and background check. Qualified candidates, please submit cover letter and resume with wage requirements as a word document or PDF.

No phone calls or agencies please.

System/Network Technician

Strong, innovative & growing IT Solutions Provider in the Greater Cincinnati Area, currently looking to fill Level I and Level 2 System/Network Technician positions. Candidate will be responsible for onsite support of clients’ networks, network upgrades and administration of multiple environments.

Candidates will have experience in: Network Administration, Exchange, Active Directory, Backups and Disaster Recovery, Firewall, TCP/IP and routing concepts, Security, Switching/VLAN, Linux, and VoIP. Candidate should enjoy a challenging position in a team atmosphere.

You must be able to demonstrate capability to design, support and maintain several of the following technologies:

  • VMWare and HyperV
  • Citrix (XenApp, Xendesktop)
  • SAN’s (NetApp, EMC, Nimble)
  • Firewalls (Cisco, WatchGuard, Fortinet)
  • Microsoft Exchange Server
  • Microsoft 365
  • Routing and Switching
  • VoIP (Cisco, Mitel, Avaya)
  • Wireless switches (Cisco, HP, Extreme Networks)
  • Linux server administration
  • Backup & Disaster Recovery

IT Service Desk Technician

Responsibilities include: 

The IT HelpDesk Technician is part of a skilled team that together deliver best-in-class client service while deploying sound IT solutions. The successful candidates will use their skills and talents to satisfy clients’ technology needs. You must be adept at solving technology-specific issues remotely. Primary mode of communication is via phone and email. This position is also responsible for diligent and accurate utilization of CRM software.

Qualifications:

The successful candidates will possess and be able to demonstrate the following technical knowledge – Server Virtualization (VMWare & HyperV), Firewall Configuration, Microsoft Servers & Active Directory Administration, Microsoft Exchange (current & previous versions), Routing and switching, VoIP System Administration, Wireless Switches Administration, SAN’s Administration. The chosen individuals will have a strong work ethic demonstrated through previous work and/or academic performance. Organizational and time-management skills as well as a logical approach to problem solving is a must have. With a knack to relate and communicate with clients and GBS team members, you will share a strong spirit of personal responsibility demonstrated through punctual attendance, and the ability to foster a positive, team-building atmosphere. And above all – honesty.

Global Business Solutions is an equal opportunity employer and offers a full benefits package including medical, dental, vision, 401(k), and paid vacation. The potential candidate must pass a pre-employment drug screen and background check. Qualified candidates, please submit cover letter and resume with wage requirements as a word document or PDF.

No phone calls or agencies please.

Security Integration Technician

Installation, Programming, & Servicing of the following:

  • Video Management Systems
  • Intercoms
  • Access Control Systems
  • Intrusion and Fire Alarm Systems

Employee Description:

  • Seeking a Security Integration Technician with a strong low-voltage and networking background to provide installation and service for enterprise-level systems and customers. As a custom integrator working with a wide range of products, candidate must be willing to be open-minded and invest time to learn and grow. The position requires great communication, professional appearance, confident and calm demeanor, and a great work ethic.

Minimum Requirements and Skills:

  • Strong technical and mechanical knowledge, aptitude, and interest
  • Outstanding communication and interpersonal skills
  • Strong computer networking knowledge
  • Basic knowledge of power tools and hand tools
  • Basic knowledge of digital volt meter usage
  • No fear of heights or small spaces
  • Excellent troubleshooting skills – hardware and software

Physical Demands:

  • Sitting/Standing for long periods of time
  • Freely bending, kneeling, crawling, stooping
  • Climb various types of ladders
  • Move and lift heavy and sensitive equipment (up to 60 lbs.)
  • Occasional exposure to outdoor elements

Education/Requirements:

  • High School Diploma/GED
  • Valid Driver’s License & Clean Driving Record
  • Ability to pass criminal background check & drug screen
  • 2 Years’ Experience in Installation/Service of Commercial Intrusion/Fire/Access/Video Systems

Job Type: Full-time

Salary: Commensurate with experience level

Schedule:

  • Monday – Friday 8am – 5pm (typical)
  • Occasional Overtime and On-Call Responsibilities

Experience:

  • 2 years (Required)

Certifications and Licenses:

  • Lenel Certification (preferred)
  • Genetec Certification (preferred)
  • Milestone Certification (preferred)
  • Computer Networking Certifications (preferred)