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Managed Services

What Our Client Says

“Technology is so important to what we do. You don’t see a great deal of it as you walk through our galleries, but everything we do here has some sort of technological aspect to it. From our point of sale and ticketing systems, to our specialist databases, GBS our partner has helped make our technology infrastructure so that I can log on to any computer and everything works as I expect, which enables me and the staff to focus on the great work they are doing, connecting our visitors to great art.”

– Nick DeCourcy

             The Taft Art Museum Director of Operations & Visitor Experience

Managed Services - Our Solutions

24-Hour Infrastructure & Monitoring

GBS will provide complete visibility into the health and vitality of your network infrastructure including firewalls, routers, switches, wireless controllers, wireless access points and servers. With comprehensive monthly reporting that provide detailed analyses of:

• Network utilization
• LAN & WAN connectivity
• Disk/CPU usage
• Memory utilization
• Firmware revision

24-Hour Predictive Failure

Within your infrastructure, seasoned GBS engineers will deploy state-of-the-art software that has over 500 built-in monitors and alerts based on network industry best practices. Add to that, 300 scripts that immediately remedy detected issues.

• Critical Microsoft Windows® Services Reporting

• Auto-remediation that fixes problems based on the best available industry knowledge and manufacturer’s recommendations

• AI-powered software actively scans servers, firewalls and software constantly searching for failures about to happen

Windows® Patch Management

Robust automated patch management gives you peace-of-mind that all Windows servers and workstations are up to date. Reporting can be automated or on-demand.

Antivirus Protection & Reporting

GBS will provide Webroot SecureAnywhere Endpoint Protection for all windows servers and Windows and Mac workstations. Reporting can be automated or on-demand

Mobile Device Management

Protect company data based on your organization’s policies and/or regulatory compliance requirements on mobile devices (phones, tablets, etc.)

• Cloud-based content filtering
• Pin requirements to login to devices

Backup Maintenance & Integrity Check

Knowing that your organization’s data is automatically backed-up per your predetermined retention period is another reassurance that your network is being proactively managed. The Backup Maintenance & Integrity Checks includes:

• Automated scheduled backups and retention
• Routine backup integrity test and restore per predetermined schedule
• Maintain compliance through encrypted data backups (when required)

Cloud Storage & Computing

GBS’s team of cloud engineers are dedicated to understanding and implementing cloud-based technologies. With in-house AWS (Amazon Web Services), Microsoft Azure and Google expertise we know the intricacies involved in cloud technologies and how to cost-effectively utilize them to benefit your organization.

• Domain Consolidation
• Domain & DNS Management
• Backup & Storage
Web Applications
• Server & Virtual Desktop 
Website Hosting

Office 365 Backup & Protection

Contrary to popular belief, Office 365 absolutely needs to be backed up.

Yes, Office365 comes with basic protections only. GBS highly recommends and has vast experience deploying the top industry Office 365 protection services. Our engineers know how to protect stop email-borne threats before they hit your mail server. We integrate these 3rd Party services to provide the additional protection needed and deliver significant time and convenience enhancements if recovery becomes necessary.

Managed IOT Appliance

GBS assists organizations to plan, design and manage each IoT project. From concept to execution. Solution includes:

• Solution Design
• Deployment & Implementation Management
• Service Management
• Post-implementation Reporting & Analytics

Unlimited HelpDesk Support

Our comprehensive IT support include but not limited to :

• Trouble shooting workstations OS/ applications/ drivers which includes printer set-up and trouble-shooting and USB-attached devices and wireless attached devices.
• Network connectivity troubleshooting includes:
• Create user accounts, profiles and associate users to the proper security groups
• Create / deactivate domain users
• Password resets
GBS Helpdesk is staffed 7:00 a.m. – 6:00 p.m. Monday thru Friday, excluding major holidays.

On-Site Support

While onsite, the GBS Engineer’s primary focus is on your network infrastructure. 
Time permitting, all unresolved support tickets will be addressed.

IT Strategic & Budget Planning

Through our consultative approach, we proactively partner with clients to develop your annual IT Strategic Plan and its accompanying budget. During the IT Planning Review, the primary topics will be defined:

• Network Diagnostic Report Review
• Discuss/Define IT Strategies & Options to achieve
• Develop, establish IT Project Prioritization
• Budget and initial development of Project Scope & Phases
• Define and reassess (if necessary) Service Level Agreement (SLA) terms

Asset Reporting Hardware/Software

GBS engineers will run a comprehensive inventory and report on the current status of your network devices and will be provided during the IT Planning Review - this report includes but not limited to:

• Operating System
• Hardware Age
• Patch Status

Network Security Policy Review

GBS will meet with you once annually to thoroughly assess and update the policies based on industry standards and best practices that keep your IT infrastructure secure.

During the Network Security Policy Review, the following topics will be addressed (where applicable):

• Firewall policy
• Business Continuity policies
• Active Directory policies
• Acceptable Use policy

Vulnerability Assessment

*Requires deployment of GBS vulnerability scanning appliance

Provides a comprehensive vulnerability analysis report that includes recommendations to remediate vulnerabilities.

Threat Status Reporting*

*Requires WatchGuard firewall with active Total Security Suite and client to provide virtual resources to install reporting solution.

Deliverables include:
• Generalized reporting for regulatory compliance
• Aggregated “big picture” view of network activity pinpointing top threats
• Trends
• Active policies
• Traffic patterns
• Correlated views of top users and applications

Security Incident Defense & Response

Securing your network infrastructure is a pillar upon which GBS Managed IT Services are built. We know that small-to-medium-sized businesses are being constantly being targeted by bad actors.

Through the multi-layered security tools GBS deploys we deliver:
• Intrusion Detection
• Threat Intelligence
• Event Logging
• Security event correlation and detecting breach indicators
• Comprehensive reporting and presentation of breach indicators to cyber professionals

Network Security Policy Review

GBS will meet with you once annually to thoroughly assess and update the policies based on industry standards and best practices that keep your IT infrastructure secure.

During the Network Security Policy Review, the following topics will be addressed (where applicable):

• Firewall policy
• Business Continuity policies
• Active Directory policies
• Acceptable Use policy

Workstation Monitoring & Reporting

Every system our GBS engineers deploy is ready to capture and deliver the information needed when complete situational awareness and immediate response is mandatory.

Security Solutions include:
• Access Control Systems
• Visitor Management with Scheduling Integration
° License Plate Recognition
° Object & Facial Recognition
• Intrusion & Perimeter Detection Systems
• Mass Notification Systems

Security Incident Defense & Response

Securing your network infrastructure is a pillar upon which GBS Managed IT Services are built. We know that small-to-medium-sized businesses are being constantly being targeted by bad actors.

Through the multi-layered security tools GBS deploys we deliver:
• Intrusion Detection
• Threat Intelligence
• Event Logging
• Security event correlation and detecting breach indicators
• Comprehensive reporting and presentation of breach indicators to cyber professionals

Managed Audio/Video

With a GBS Managed AV contract, routine maintenance of your AV system will help maintain the dependability and peak performance of your networked AV infrastructure.

Flexible, tiered plans include these services:
• Comprehensive cleaning
• Functionality Testing
• System Calibration
• System Tune-Up
• Manufacturer Software/Firmware Updates
• Priority & Emergency Response

Managed Physical Security

Every system our GBS engineers deploy is ready to capture and deliver the information needed when complete situational awareness and immediate response is mandatory.

Security Solutions include:
• Access Control Systems
• Visitor Management with Scheduling Integration
• Intrusion & Perimeter Detection Systems
• Mass Notification Systems

Learn how GBS Managed IT Services increase your business' efficiency and productivity

What Our Client Says

“Technology is so important to what we do. You don’t see a great deal of it as you walk through our galleries, but everything we do here has some sort of technological aspect to it. From out point of sale and ticketing systems, to our specialist databases. GBS our partner has helped make our technology infrastructure so that I can log on to any computer, and everything works as I expect, which enables me and the staff to focus on the great work they are doing, connecting our visitors to great art.”

– Nick DeCourcy

             The Taft Art Museum Director of Operations & Visitor Experience

Managed Services - Our Solutions

24-Hour Infrastructure & Monitoring

GBS will provide complete visibility into the health and vitality of your network infrastructure including firewalls, routers, switches, wireless controllers, wireless access points and servers. With comprehensive monthly reporting that provide detailed analyses of:

• Network utilization
• LAN & WAN connectivity
• Disk/CPU usage
• Memory utilization
• Firmware revision

24-Hour Predictive Failure

Within your infrastructure, seasoned GBS engineers will deploy state-of-the-art software that has over 500 built-in monitors and alerts based on network industry best practices. Add to that, 300 scripts that immediately remedy detected issues.

• Critical Microsoft Windows® Services Reporting
• Auto-remediation that fixes problems based on the best available industry knowledge and manufacturer’s recommendations
• AI-powered software actively scans servers, firewalls and software constantly searching for failures about to happen

Windows® Patch Management

Robust automated patch management gives you peace-of-mind that all Windows servers and workstations are up to date. Reporting can be automated or on-demand.

Antivirus Protection & Reporting

GBS will provide Webroot SecureAnywhere Endpoint Protection for all windows servers and Windows and Mac workstations. Reporting can be automated or on-demand

Mobile Device Management

Protect company data based on your organization’s policies and/or regulatory compliance requirements on mobile devices (phones, tablets, etc.)

• Cloud-based content filtering
• Pin requirements to login to devices

Backup Maintenance & Integrity Check

Knowing that your organization’s data is automatically backed-up per your predetermined retention period is another reassurance that your network is being proactively managed. The Backup Maintenance & Integrity Checks includes:

• Automated scheduled backups and retention
• Routine backup integrity test and restore per predetermined schedule
• Maintain compliance through encrypted data backups (when required)

Cloud Storage & Computing

GBS’s team of cloud engineers are dedicated to understanding and implementing cloud-based technologies. With in-house AWS (Amazon Web Services), Microsoft Azure and Google expertise we know the intricacies involved in cloud technologies and how to cost-effectively utilize them to benefit your organization.

• Domain Consolidation
• Domain & DNS Management
• Backup & Storage
Web Applications
• Server & Virtual Desktop 
Website Hosting

Office 365 Backup & Protection

Contrary to popular belief, Office 365 absolutely needs to be backed up.

Yes, Office365 comes with basic protections only. GBS highly recommends and has vast experience deploying the top industry Office 365 protection services. Our engineers know how to protect stop email-borne threats before they hit your mail server. We integrate these 3rd Party services to provide the additional protection needed and deliver significant time and convenience enhancements if recovery becomes necessary.

Managed IOT Appliance

GBS assists organizations to plan, design and manage each IoT project. From concept to execution. Solution includes:

• Solution Design
• Deployment & Implementation Management
• Service Management
• Post-implementation Reporting & Analytics

Unlimited HelpDesk Support

Our comprehensive IT support include but not limited to :

• Trouble shooting workstations OS/ applications/ drivers which includes printer set-up and trouble-shooting and USB-attached devices and wireless attached devices.

• Network connectivity troubleshooting includes:

• Create user accounts, profiles and associate users to the proper security groups

• Create / deactivate domain users

• Password resets

GBS Helpdesk is staffed 7:00 a.m. – 6:00 p.m. Monday thru Friday, excluding major holidays.

On-Site Support

While onsite, the GBS Engineer’s primary focus is on your network infrastructure. 
Time permitting, all unresolved support tickets will be addressed.

IT Strategic & Budget Planning

Through our consultative approach, we proactively partner with clients to develop your annual IT Strategic Plan and its accompanying budget. During the IT Planning Review, the primary topics will be defined:

• Network Diagnostic Report Review
• Discuss/Define IT Strategies & Options to achieve
• Develop, establish IT Project Prioritization
• Budget and initial development of Project Scope & Phases
• Define and reassess (if necessary) Service Level Agreement (SLA) terms

Asset Reporting Hardware/Software

GBS engineers will run a comprehensive inventory and report on the current status of your network devices and will be provided during the IT Planning Review - this report includes but not limited to:

• Operating System
• Hardware Age
• Patch Status

Network Security Policy Review

GBS will meet with you once annually to thoroughly assess and update the policies based on industry standards and best practices that keep your IT infrastructure secure.

During the Network Security Policy Review, the following topics will be addressed (where applicable):

• Firewall policy
• Business Continuity policies
• Active Directory policies
• Acceptable Use policy

Vulnerability Assessment

*Requires deployment of GBS vulnerability scanning appliance

Provides a comprehensive vulnerability analysis report that includes recommendations to remediate vulnerabilities.

Threat Status Reporting*

*Requires WatchGuard firewall with active Total Security Suite and client to provide virtual resources to install reporting solution.

Deliverables include:
• Generalized reporting for regulatory compliance
• Aggregated “big picture” view of network activity pinpointing top threats
• Trends
• Active policies
• Traffic patterns
• Correlated views of top users and applications

Security Incident Defense & Response

Securing your network infrastructure is a pillar upon which GBS Managed IT Services are built. We know that small-to-medium-sized businesses are being constantly being targeted by bad actors.

Through the multi-layered security tools GBS deploys we deliver:
• Intrusion Detection
• Threat Intelligence
• Event Logging
• Security event correlation and detecting breach indicators
• Comprehensive reporting and presentation of breach indicators to cyber professionals

Managed Audio/Video

With a GBS Managed AV contract, routine maintenance of your AV system will help maintain the dependability and peak performance of your networked AV infrastructure.

Flexible, tiered plans include these services:
• Comprehensive cleaning
• Functionality Testing
• System Calibration
• System Tune-Up
• Manufacturer Software/Firmware Updates
• Priority & Emergency Response

Managed Physical Security

Every system our GBS engineers deploy is ready to capture and deliver the information needed when complete situational awareness and immediate response is mandatory.

Security Solutions include:
• Access Control Systems
• Visitor Management with Scheduling Integration
• Intrusion & Perimeter Detection Systems
• Mass Notification Systems

Security Incident Defense & Response

Securing your network infrastructure is a pillar upon which GBS Managed IT Services are built. We know that small-to-medium-sized businesses are being constantly being targeted by bad actors.

Through the multi-layered security tools GBS deploys we deliver:
• Intrusion Detection
• Threat Intelligence
• Event Logging
• Security event correlation and detecting breach indicators
• Comprehensive reporting and presentation of breach indicators to cyber professionals

Network Security Policy Review

GBS will meet with you once annually to thoroughly assess and update the policies based on industry standards and best practices that keep your IT infrastructure secure.

During the Network Security Policy Review, the following topics will be addressed (where applicable):

• Firewall policy
• Business Continuity policies
• Active Directory policies
• Acceptable Use policy

Workstation Monitoring & Reporting

Every system our GBS engineers deploy is ready to capture and deliver the information needed when complete situational awareness and immediate response is mandatory.

Security Solutions include:
• Access Control Systems
• Visitor Management with Scheduling Integration
° License Plate Recognition
° Object & Facial Recognition
• Intrusion & Perimeter Detection Systems
• Mass Notification Systems

Learn how GBS Managed IT Services increase your business' efficiency and productivity

What Our Client Says

“Technology is so important to what we do. You don’t see a great deal of it as you walk through our galleries, but everything we do here has some sort of technological aspect to it. From out point of sale and ticketing systems, to our specialist databases. GBS our partner has helped make our technology infrastructure so that I can log on to any computer, and everything works as I expect, which enables me and the staff to focus on the great work they are doing, connecting our visitors to great art.”

– Nick DeCourcy

             The Taft Art Museum Director of Operations & Visitor Experience

Managed IT Service - Our Solutions

24-Hour Infrastructure & Monitoring

GBS will provide complete visibility into the health and vitality of your network infrastructure including firewalls, routers, switches, wireless controllers, wireless access points and servers. With comprehensive monthly reporting that provide detailed analyses of:

• Network utilization
• LAN & WAN connectivity
• Disk/CPU usage
• Memory utilization
• Firmware revision

24-Hour Predictive Failure

Within your infrastructure, seasoned GBS engineers will deploy state-of-the-art software that has over 500 built-in monitors and alerts based on network industry best practices. Add to that, 300 scripts that immediately remedy detected issues.

• Critical Microsoft Windows® Services Reporting

• Auto-remediation that fixes problems based on the best available industry knowledge and manufacturer’s recommendations

• AI-powered software actively scans servers, firewalls and software constantly searching for failures about to happen

Windows® Patch Management

Robust automated patch management gives you peace-of-mind that all Windows servers and workstations are up to date. Reporting can be automated or on-demand.

Antivirus Protection & Reporting

GBS will provide Webroot SecureAnywhere Endpoint Protection for all windows servers and Windows and Mac workstations. Reporting can be automated or on-demand

Mobile Device Management

Protect company data based on your organization’s policies and/or regulatory compliance requirements on mobile devices (phones, tablets, etc.)

• Cloud-based content filtering
• Pin requirements to login to devices

Backup Maintenance & Integrity Check

Knowing that your organization’s data is automatically backed-up per your predetermined retention period is another reassurance that your network is being proactively managed. The Backup Maintenance & Integrity Checks includes:

• Automated scheduled backups and retention
• Routine backup integrity test and restore per predetermined schedule
• Maintain compliance through encrypted data backups (when required)

Cloud Storage & Computing

GBS’s team of cloud engineers are dedicated to understanding and implementing cloud-based technologies. With in-house AWS (Amazon Web Services), Microsoft Azure and Google expertise we know the intricacies involved in cloud technologies and how to cost-effectively utilize them to benefit your organization.

• Domain Consolidation
• Domain & DNS Management
• Backup & Storage
Web Applications
• Server & Virtual Desktop 
Website Hosting

Office 365 Backup & Protection

Contrary to popular belief, Office 365 absolutely needs to be backed up.

Yes, Office365 comes with basic protections only. GBS highly recommends and has vast experience deploying the top industry Office 365 protection services. Our engineers know how to protect stop email-borne threats before they hit your mail server. We integrate these 3rd Party services to provide the additional protection needed and deliver significant time and convenience enhancements if recovery becomes necessary.

Managed IOT Appliance

GBS assists organizations to plan, design and manage each IoT project. From concept to execution. Solution includes:

• Solution Design
• Deployment & Implementation Management
• Service Management
• Post-implementation Reporting & Analytics

Unlimited HelpDesk Support

Our comprehensive IT support include but not limited to :

• Trouble shooting workstations OS/ applications/ drivers which includes printer set-up and trouble-shooting and USB-attached devices and wireless attached devices.
• Network connectivity troubleshooting includes:
• Create user accounts, profiles and associate users to the proper security groups
• Create / deactivate domain users
• Password resets

GBS Helpdesk is staffed 7:00 a.m. – 6:00 p.m. Monday thru Friday, excluding major holidays.

On-Site Support

While onsite, the GBS Engineer’s primary focus is on your network infrastructure. 
Time permitting, all unresolved support tickets will be addressed.

IT Strategic & Budget Planning

Through our consultative approach, we proactively partner with clients to develop your annual IT Strategic Plan and its accompanying budget. During the IT Planning Review, the primary topics will be defined:

• Network Diagnostic Report Review
• Discuss/Define IT Strategies & Options to achieve
• Develop, establish IT Project Prioritization
• Budget and initial development of Project Scope & Phases
• Define and reassess (if necessary) Service Level Agreement (SLA) terms

Asset Reporting Hardware/Software

GBS engineers will run a comprehensive inventory and report on the current status of your network devices and will be provided during the IT Planning Review - this report includes but not limited to:

• Operating System
• Hardware Age
• Patch Status

Network Security Policy Review

GBS will meet with you once annually to thoroughly assess and update the policies based on industry standards and best practices that keep your IT infrastructure secure.

During the Network Security Policy Review, the following topics will be addressed (where applicable):

• Firewall policy
• Business Continuity policies
• Active Directory policies
• Acceptable Use policy

Vulnerability Assessment

*Requires deployment of GBS vulnerability scanning appliance

Provides a comprehensive vulnerability analysis report that includes recommendations to remediate vulnerabilities.

Threat Status Reporting*

*Requires WatchGuard firewall with active Total Security Suite and client to provide virtual resources to install reporting solution.

Deliverables include:
• Generalized reporting for regulatory compliance
• Aggregated “big picture” view of network activity pinpointing top threats
• Trends
• Active policies
• Traffic patterns
• Correlated views of top users and applications

Security Incident Defense & Response

Securing your network infrastructure is a pillar upon which GBS Managed IT Services are built. We know that small-to-medium-sized businesses are being constantly being targeted by bad actors.

Through the multi-layered security tools GBS deploys we deliver:
• Intrusion Detection
• Threat Intelligence
• Event Logging
• Security event correlation and detecting breach indicators
• Comprehensive reporting and presentation of breach indicators to cyber professionals

Managed Audio/Video

With a GBS Managed AV contract, routine maintenance of your AV system will help maintain the dependability and peak performance of your networked AV infrastructure.

Flexible, tiered plans include these services:
• Comprehensive cleaning
• Functionality Testing
• System Calibration
• System Tune-Up
• Manufacturer Software/Firmware Updates
• Priority & Emergency Response

Managed Physical Security

Every system our GBS engineers deploy is ready to capture and deliver the information needed when complete situational awareness and immediate response is mandatory.

Security Solutions include:
• Access Control Systems
• Visitor Management with Scheduling Integration
• Intrusion & Perimeter Detection Systems
• Mass Notification Systems

Security Incident Defense & Response

Securing your network infrastructure is a pillar upon which GBS Managed IT Services are built. We know that small-to-medium-sized businesses are being constantly being targeted by bad actors.

Through the multi-layered security tools GBS deploys we deliver:
• Intrusion Detection
• Threat Intelligence
• Event Logging
• Security event correlation and detecting breach indicators
• Comprehensive reporting and presentation of breach indicators to cyber professionals

Network Security Policy Review

GBS will meet with you once annually to thoroughly assess and update the policies based on industry standards and best practices that keep your IT infrastructure secure.

During the Network Security Policy Review, the following topics will be addressed (where applicable):

• Firewall policy
• Business Continuity policies
• Active Directory policies
• Acceptable Use policy

Workstation Monitoring & Reporting

Every system our GBS engineers deploy is ready to capture and deliver the information needed when complete situational awareness and immediate response is mandatory.

Security Solutions include:
• Access Control Systems
• Visitor Management with Scheduling Integration
° License Plate Recognition
° Object & Facial Recognition
• Intrusion & Perimeter Detection Systems
• Mass Notification Systems

Learn how GBS Managed IT Services increase your business' efficiency and productivity